A key step in the EHR implementation process, is determining how well the EHR works in your setting and improving its use.

A post EHR implementation evaluation will help shape both the practice and its evolution. Often, what happens during the implementation phase is very different from what was planned. The practice needs to continuously evaluate its processes to ensure that the practice is functioning efficiently to ensure staff and patient satisfaction.

This phase refers to reassessing what you have learned from training and everyday use of the system. It emphasizes continuous evaluation of your practice’s goals and needs post EHR implementation to continue improving workflows that achieve the individual practice’s goals and needs while leveraging the functionality of electronic health records (EHRs):

• Were the goals and needs met?
• Do workflow processes need to be re-evaluated?
• Is additional training required?
• Are you capturing the required data elements needed for internal clinical priorities, as well as for reportable quality measures?
• Do staff roles and responsibilities need adjustments?
• Is the technology in the appropriate locations?
• Is the technology reliable?
• Is the technology “fast enough?”
• Is additional hardware needed?

Does Your Organization Have One or More of The Following Issues?

• Are you struggling to see the same number of patients since implementing an EHR?
• Are you still using Dictation/ Transcription services along side your EHR?
• Are your Providers spending too much time on documentation within the EHR and not interacting with your patients?
• Do you need your EHR Templates customized to fit the provider’s workflow?
• Do you need your EHR templates customized to accommodate documenting information for research studies or managing particular disease states?
• Would you rather improve existing functionality and workflows in current EHR or face the financial challenges of replacing your EHR system?

Optimization Services:

• Interoperability – Ensure that EHR is interoperable with all other systems
• Downtime Solution
• Workflow/Gap Analysis
• Meaningful Use Optimization and Deployment
• Specialty Optimization and Deployment
• Clinical Documentation Improvement and Optimization
• Order and Results Optimization and Deployment
• Note Optimization and Deployment
• Optimization & Additional Training
• Post Optimization Follow-up
• Restrict EHR maintenance labor costs within budget