EMPLOYMENT HISTORY

[ 03/2021 – Present]     Senior Business Analyst/Business Relations Management

Orlando Health Heart & Vascular Institute, Orlando, FL

Description – Strong understanding of information systems, business processes, the key drivers and measures of success for the relevant business. Demonstrate experience in critical thinking and problem-solving skills.

Position Summary

The Senior Business Analyst, Business Relationship Management leads the business/end users and IT systems development teams for business needs requiring IT based solutions including: identifying and analyzing business needs, creating functional and technical specifications/requirements documentation, defining scope and objectives, making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology, researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices), and translating business requirements into application requirements to parallel overall business strategies.

Essential Functions

• Serve as a trusted partner to the supported business functions, plan and coordinate IT operational or project-based initiatives that automate processing or improve business systems.
• Manages relationships with customers, project managers, IT and business staff, and all levels of management.
• Facilitate meetings with customers to actively solicit, analyze, and document customer requirements, define the business problem and the primary objectives.
• Develop and improve business processes, assisting with the development of informative “value based” metrics within IT and business functions.
• Create process flow mapping; studying system capabilities, identifying the current and future state processes.
• Identifies, proposes and influences business solutions, negotiates deliverables and requirements that may impact multiple business customers or functions.
• Act as liaison to assist in the identification of process improvements, solution design, testing and implementation of technically based projects of various size, scope and complexity.
• Analyze business customer operations, to understand strengths and weaknesses, to determine opportunities to automate processes and functions.
• Formulate solutions, processes and procedures with the goal of strengthening current state or determining future state business strategies.
• Gather customer requirements with senior level management and ensuring agreement between customer and project team on requirements for project deliverables.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Work with the Business Relationship Leadership in defining and documenting high level plans for IT engagement, including goals, summary requirements and product/project roadmaps.
• Establish system specifications and objectives, based on business requirements and cost effectiveness, and provides recommendations to management.
• Manage multiple business requirements, priorities and customers’ expectations.
• Construct workflow charts and diagrams; studying system capabilities; writing specifications.
• Improve systems by studying current practices; designing modifications.
• Recommend controls by identifying problems; writing improved procedures.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Prepare technical reports by collecting, analyzing and summarizing information and trends.
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
• Provides analytical leadership; defines and enforces standards/best practices and uses their advanced knowledge of Business Analysis practices and techniques to guide team members.
• Acts as a coach and mentor to other less experienced Business Analyst team members.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains current knowledge of HIPAA, privacy and confidentiality standards to ensure both vendor and internally developed software are compliant.